How to find customization settings
Customize your widget by logging into your Ikeono account and clicking on:
Click on your name (top right) > Account settings.
Click on Website Widget under Features.
How to customize your webchat
1) Choose button type
Choose between a “Text Us” button to encourage engagement or a compact button for a minimalist look.
2) Choose color palette
Set the button and overall accent color, then choose a text color that ensures clear readability.
💡Pro tip: Choose a color that contrasts well with your accent color for clear readability.
Avoid:
4) Choose button placement and behaviour
Adjust button placement to the left or right and fine-tune positioning to avoid covering important elements on your website.
Choose whether the webchat opens by default or stays minimized until clicked.
4) Enable Google tools ✨
Showcase your reputation by displaying Google Reviews in Webchat or enable Google Analytics for valuable insights.
💡Pro tip: Showcasing your reputation drives engagement and creates trust.
5) Customize greeter
Available in Standard and up: Use the default greeter message or, with Premium, customize the the greeter message and add your logo or photo of a team member.
6) Select location availability
Select one or multiple locations where your webchat will be available.
👉 Multi-location experience
7) Automate webchat reply
Set up an automated reply to acknowledge webchat messages, giving your team time to respond while keeping customers engaged.
💡Pro tip: Set up an after-hours reply to let customers know you're closed and when to expect a response.
Navigate to Account Settings > General > After hours response
8) Email notification
Set up one or more emails to receive notifications for new Webchat messages.
9) Click Save & Add code to your website
Depending on your content management system, follow these steps: