How to find customization settings
Customize your widget by logging into your Ikeono account and clicking on:
Click on your name (top right) > Account settings.
Click on Webchat Widget under Features.
How to customize your webchat
Custom colors and button options are only available on specific plans. See ikeono.com/pricing for which plans include them.
1. Choose button type
Choose between a “Text Us” button to encourage engagement or a compact button for a minimalist look.
2. Choose color palette
Set the button and overall accent color, then choose white or black text for clear readability. Avoid low-contrast combinations, like white text on a light button or dark text on a dark button.
💡Pro tip: Choose a color that contrasts well with your accent color for clear readability.
3. Choose button placement and behaviour
Adjust button placement to the left or right and fine-tune positioning to avoid covering important elements on your website.
Choose whether the webchat opens by default or stays minimized until clicked.
4. Enable Google tools ✨
Showcase your reputation by displaying Google Reviews in Webchat or enable Google Analytics for valuable insights.
💡Pro tip: Showcasing your reputation drives engagement and creates trust.
5. Customize greeter
Available in Standard and up: Use the default greeter message or, with Premium, customize the greeter message and add your logo or photo of a team member.
The webchat displays in French when a visitor's browser is set to French.
6. Select location availability
Select one or multiple locations where your webchat will be available.
👉 Multi-location experience
If your webchat is available for more than one location, customers see a search bar and a list of your locations with their addresses, and choose the one closest to them.
7. Automate webchat reply
Set up an automated reply to acknowledge webchat messages, giving your team time to respond while keeping customers engaged.
💡Pro tip: Set up an after-hours reply to let customers know you're closed and when to expect a response.
Click on your name (top right) > Account settings > General > After hours response
8. Email notification
Set up one or more emails to receive notifications for new Webchat messages.
9. Click Save & Add code to your website
Depending on your content management system, follow these steps: