✨ Feature available on all plans
Click on your name (top right) > Account settings.
Click on Store Hours under General.
Set your open and close times for each day. You can also add special hours for holidays or days with shorter hours.
Click Save.
How store hours are used
Automated messages, like workorder automations and NPS/Reviews, only send during store hours. Messages outside those hours queue and send when you reopen. If you haven't set any store hours, automated messages send between 8am and 9pm. Your store hours are also available as the {hours} smart field, so you can update them in one place instead of editing every message.
On holiday closures, customers get your regular closed message. There isn't a separate holiday message.
💡Pro tip: Set up an after-hours reply to let customers know you're closed and when to expect a response.