Ikeono

There are 2 inbox types, default and custom. The default ones are All Conversations and Web Leads. Custom inboxes are created by you and your team.

Click on the inbox you wish to rename and find the ... .

1. Click on the inbox you wish to rename and find the ... .
 
 
2. Rename the inbox and click Save.

Click on the inbox you wish to delete and find the ... .

Click the delete button and confirm to remove the inbox.

1. Click on the inbox you wish to delete and find the ... .
 
 
2. Click the delete button and confirm to remove the inbox.

Move a Message Thread to a Different Inbox

Click on the filtering option button.

Select the checkboxes next to the threads you want to move to another inbox.

Click on Assign to Inbox and select the inbox you want to move the messages to.

1. Click on the filtering option button.
 
 
2. Select the checkboxes next to the threads you want to move to another inbox.
 
 
3. Click on Assign to Inbox and select the inbox you want to move the messages to.

<a href="https://help.ikeono.com/en/articles/11024554-how-to-create-custom-inboxes">How to create custom inboxes</a>

How to manage inboxes

Find answers and get help from Intercom Support and Community Experts

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How to manage inboxes

Inbox Types

Rename Inboxes

Remove/Delete Inboxes

Move a Message Thread to a Different Inbox

How to create custom inboxes