Step 1:
Navigate to the conversation with the customer you are wanting to block and click Actions in the top left corner.
Step 2:
Click on the Mute option
Step 3:
Close the Conversation and you will no longer receive new messages from this phone number in your Ikeono inbox.
Common Questions
Q. Will my customer be notified that they're muted or blocked?
A. No. This is a block on the back end.
Q. Are there more permanent blocks?
A. STOP is a carrier recognized opt-out mechanism for all business and marketing messages. If you're receive spam from what seems to be a business, we recommend responding with STOP to the latest message.
Q. Can I unmute a customer?
A. Yes. Start a new conversation with the customer phone number and you'll have an unmute option in the Action drop down.