When using Ikeono for text messaging, the way sender information is displayed to recipients depends on several factors, including default behaviors, external services, and device-specific settings. Below is a detailed explanation:
Overview of Sender Information Display
Ikeono texts from your store's own phone number. Each location has one texting number. If your number can't be hosted for texting, we provide a dedicated local texting number instead. The display of sender information, such as a phone number or business name, is influenced by the recipient's device, external integrations, and saved contact information.
Default Behavior
By default, recipients will see the store’s phone number as the sender when they receive a message from Ikeono. This is the standard behavior for most text messaging systems.
Role of External Services
Some devices may display the business name instead of the phone number. This typically happens when external services like Google Business or Apple Business are integrated with the recipient's device. These services use their own databases to associate phone numbers with business names. However, Ikeono does not directly control or guarantee this behavior.
Limitations of Customization
Ikeono does not support masking the caller ID of the assigned texting number to display a business name. While some systems offer Verified Sender IDs that can display just a name, these are limited to one-way messaging and do not allow customer replies. As a result, Ikeono does not support this feature.
Device-Specific Behaviors
The recipient’s device settings can also influence how sender information is displayed. For example:
If the recipient has saved the store’s phone number in their contacts, the saved contact name will override other labels.
Devices without external service integrations will typically display only the phone number.
By understanding these factors, businesses can better manage customer expectations regarding how their messages appear to recipients.