My workorder, NPS, or review automation isn't sending (Lightspeed R-Series)

Verify your Lightspeed API connection is good to go.

The connection can be broken if there is an employee change.

You can check your connection status here.

Verify your location is correct.

Lightspeed separates locations in the API and this is how we are able to send multi-location specific messaging to the right location.

You can verify Lightspeed locations here.

Check your store hours in Ikeono. Automation will only send messages during business hours, otherwise the messages will queue and send the next time you’re open.

You can check business hours here.

Automations send based on a work order's status. The status has to stay the same for the whole delay you set, or the message won't send. Each status sends only one message per work order. If you chose ASAP, the message sends within 7 minutes of the status change.

Only one of NPS or reviews can be on at a time. Turning one on turns the other off. If the customer's Lightspeed profile has the Do Not Text field, Ikeono won't send them NPS or review requests.

Go to Reports > Automated Messages to see which automated messages went out.