Ikeono

Brett Lang

Find help articles, troubleshooting, and new account setup help for Lightspeed R-Series.

Lightspeed R-Series

In this article we will go through the steps of connecting Ikeono to the Lightspeed R-Series API. This is typically a once and done configuration but might need redoing if…

Connecting Ikeono to Lightspeed R Series API

Install Ikeono’s extension on Chrome for Lightspeed R-Series

Install Ikeono’s extension on Firefox for Lightspeed R-Series

How to assign Lightspeed locations to Ikeono locations

How to install the Ikeono browser extension and turn on notifications when you start using a new computer with Lightspeed R-Series.

Setting Up Ikeono on a New Computer (Lightspeed R-Series)

Everything you need to connect your Lightspeed R-Series account and start texting your customers.

Getting Started

Setup reviews and NPS automations

How to setup workorder automation

How to use Convert to Workorder

How to setup deposits

How to setup special order message

How to setup appointment reminders

In this article we will looks at configuring quote follow-up automation for Lightspeed R-Series

How to setup quote follow-up automation

This article will walk you through configuring a Do Not Text flag on the Lightspeed customer profile, that when checked will prevent the customer from receiving any after-sales automation.

Configuring Do Not Text flag on LS Customer Profile

Step-by-step guides for enabling and using key Lightspeed R-Series tools.

Configuring Specific Features

I can’t text workorder quotes or receipts

I don’t see Ikeono in my POS

My workorder or feedback automation isn’t sending

How to resolve login issues in Firefox and Chrome.

I installed the Ikeono extension, but I can’t login

How do I email a payment link that lets my customer pay by text?

For Lightspeed R-Series. Deposits apply automatically only when the payment link is sent from Lightspeed. Here's why a deposit might be missing and how to add it manually.

Why isn't a customer's payment showing as a deposit in Lightspeed R-Series?

Step-by-step guides on how to troubleshoot common Lightspeed R-Series issues.

Troubleshooting

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