Ikeono

Brett Lang

Find help articles, troubleshooting, and new account setup help for Lightspeed R-Series.

Lightspeed R-Series

In this article we will go through the steps of connecting Ikeono to the Lightspeed R-Series API. This is typically a once and done configuration but might need redoing if…

Connecting Ikeono to Lightspeed R-Series API

How to install the Ikeono extension on Chrome so you can text customers from Lightspeed R-Series.

Install Ikeono’s extension on Chrome for Lightspeed R-Series

How to install the Ikeono extension on Firefox so you can text customers from Lightspeed R-Series.

Install Ikeono’s extension on Firefox for Lightspeed R-Series

How to match your Lightspeed R-Series locations to your Ikeono locations.

How to assign Lightspeed R-Series locations to Ikeono locations

How to install the Ikeono browser extension and turn on notifications when you start using a new computer with Lightspeed R-Series.

Setting Up Ikeono on a New Computer (Lightspeed R-Series)

Everything you need to connect your Lightspeed R-Series account and start texting your customers.

Getting Started

How to create automated texts for each Lightspeed R-Series work order status, and how delays, store hours, and reports work.

How to set up workorder automation

How to create a Lightspeed R-Series work order directly from a text conversation in Ikeono.

How to use Convert to Workorder (Lightspeed R-Series)

How to turn on deposits and choose the Lightspeed R-Series register, payment type, and employee for payments made by text.

How to setup deposits (Lightspeed R-Series)

How to customize the text customers get about their Lightspeed R-Series special order, and how to send it.

How to setup special order message

How to send automatic text reminders before a Lightspeed R-Series work order's Date In.

How to setup appointment reminders

How to send automatic follow-up texts on Lightspeed R-Series quotes.

How to setup quote follow-up automation (Lightspeed R-Series)

How to add a Do Not Text checkbox to Lightspeed R-Series customer profiles so a customer doesn't receive NPS, review requests, or Campaigns.

Configuring a Do Not Text flag on Lightspeed R-Series customer profiles

Step-by-step guides for enabling and using key Lightspeed R-Series tools.

Configuring Specific Features

What to check when you can't text work order quotes or receipts from Lightspeed R-Series.

I can’t text workorder quotes or receipts

What to do when Ikeono doesn't show up inside Lightspeed R-Series

I don’t see Ikeono in my POS

Steps to check when a workorder, NPS, or review automation isn't sending in Lightspeed R-Series.

My workorder, NPS, or review automation isn't sending (Lightspeed R-Series)

How to resolve login issues in Firefox and Chrome.

I installed the Ikeono extension, but I can’t login

Two ways to send a Lightspeed R-Series payment link by email instead of text.

How do I email a payment link that lets my customer pay by text?

For Lightspeed R-Series. Deposits apply automatically only when the payment link is sent from Lightspeed. Here's why a deposit might be missing and how to add it manually.

Why isn't a customer's payment showing as a deposit in Lightspeed R-Series?

Step-by-step guides on how to troubleshoot common Lightspeed R-Series issues.

Troubleshooting

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