How to setup appointment reminders

Click on your name (top right) > Account settings.

Scroll down on the lefthand side menu and click on Appointment Reminders under Lightspeed R-Series.

Configure Appointment Reminders settings.
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​Reminder message: In the message body, enter the text your customers will receive to remind them of their appointment.
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Use the smart fields in purple to fill in the necessary details and add a personal touch.

​Send timing: Select how far in advance the reminder should be sent. You can choose:

24 hours before

48 hours before

This timing is based on the workorder’s Date In field.
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​Turn on reminders: Check the Enabled box to start sending reminders. If this is unchecked, reminders will not be sent, even if everything else is set up.
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Click Save.

In Lightspeed, make sure to check the Send Reminders checkbox.