If a customer made a deposit but you don’t see it reflected on the invoice, here’s why and what to do next.
Why it happens
Deposits are only added automatically when the payment link is sent from a:
Lightspeed workorder
Lightspeed sale
Lightspeed customer profile
If the payment link is sent from the Ikeono portal or app, the deposit won’t apply automatically.
Why can’t we match it?
Lightspeed does not use phone number as a unique customer identifier, so we can’t reliably match a deposit to the right invoice unless it’s sent from within Lightspeed.
We only try once
Ikeono makes one attempt to apply the deposit. If it fails, it won’t try again. In that case, you’ll need to manually apply the deposit in Lightspeed.