Quick answer
Some older Ikeono accounts still send texts through our legacy carrier. We're moving these accounts to our new carrier, which gives better SMS and MMS handling and makes it much easier for us to find and fix delivery problems. The switch takes about a minute: you answer an automated verification call on your business number while you're in a support chat with us.
Is my account on the legacy carrier?
Ask our support team in a chat, and we'll check which carrier your number is registered with.
Why move?
When a customer says they didn't get your text, we look up that message with the carrier. Our new carrier gives us much more detail, so we can find the cause faster. You'll also get better SMS and MMS handling and better support.
How to switch
Make sure you can answer your business phone.
Start a live chat from Ikeono support and say you're ready to move to the new carrier.
You'll get an automated call on your business number. Follow the prompts to verify it.
We'll confirm in the chat when the move is complete.
The whole process usually takes about a minute.
Will anything change?
All of your conversation history is kept, and downtime is minimal.