My workorder or feedback automation isn’t sending

Verify your Lightspeed API connection is good to go.

The connection can be broken if there is an employee change or during the negotiation period with Lightspeed.

You can check your connection status here.

Verify your location is correct.

Lightspeed separates locations in the API and this is how we are able to send multi-location specific messaging to the right location.

You can verify Lightspeed locations here.

Check your business hours in Ikeono. Automation will only send messages during business hours, otherwise the messages will queue and send the next time you’re open.

You can check business hours here.