If you forgot your password
Go to the login page.
Click Forgot password?
Enter the email address linked to your account and click Save.
Check your inbox for an email from [email protected] and click Reset Password.
Create your new password and click Save.
💡 Don’t see the email? Check your spam folder or search for “Ikeono password reset.”
If you know your password but want to change it
1. Log in to your Ikeono account.
2. Click your profile icon in the top right.
3. Select Change Password.
4. Enter your current password, then set a new one.
If someone on your team can't log in
There are two ways to get a teammate back into Ikeono.
- They reset it themselves: Ask them to follow the steps in "If you forgot your password" above, using the email address on their Ikeono user.
- An admin resets it for them: If you manage users on your account, you can set a new password for them.
1. Click your name (top right) > Account settings.
2. Click Users.
3. Select the teammate and click Save to set a new password.
4. Share the new password with them securely, and ask them to change it after they log in (see "If you know your password but want to change it" above).
Only users with the Can manage users permission can reset someone else's password.
To add a new teammate instead, see Create new users.
Still unable to login?
If you reset your password and are still unable to login, check out: I installed the Ikeono extension, but I can’t login.